Testimonials

Todd -
Just a note to let you know I really appreciated the fine workmanship and professional presentation of Robin and John. They replaced our stair carpet as promised by Pierce in October of 2001. I appreciated their phone calls ahead of appointment, promptness, work ethic, and their genuine pleasantness. I just cannot believe that any company would follow through with a promise made 9 years ago-and keep records. Our order was a small residential order, but we know a lot of people-Thank you and God bless!

Judy Lane

Dear Mr. Pierce,

We would like to take this opportunity to commend your company for having such nice and professional individuals in your employ. Firstly, Ursula Slovak was a delight to work with. Her expertise and understanding of the products is excellent, as well as her follow through.

Shortly after moving into our home, we noticed some problems with our carpet. I called Ursula who then contacted the “trouble shooters” for your company, Jon Amundsen and Robin Mestdagh. We couldn’t believe how fast they responded. They were at our home the same day to look at the issues with the carpet. Three weeks later, as promised, they returned to steam out the seams to see if that would help.

Unfortunately, it did not help and other issues started to appear in the carpet and ultimately it was deemed defective. Both Robin and Jon were steadfast in making sure that we were informed on the steps necessary to resolve the problem. Their expertise in their field is impeccable. Plus, their follow through was beyond anything we have experienced in the service industry.

So, our new carpet was installed, by Jon and Robin, and we are thrilled with the results. We chose your company because of its fine reputation and we are so glad we did. We would not hesitate to recommend your company to anyone.

We extend our sincere thanks to Jon, Robin and Ursula, each who strives to give your company the reputation it has and a team that you can certainly be proud of. Congratulations on such terrific employees.

Sincerely yours,
Alexis Harris

Great Falls – We’ve bought all of our flooring at Pierce’s – various carpeting, ceramic tile & Linoleum and keep coming back especially because of the service & knowledge of your sales people. They’re excellent.

Billings – We think Ursula is great – a responsive and friendly salesperson.

Billings – Joe Keller and your installation men were outstanding. Thank you.

Missoula – Bill and Sue and Bill’s group of guys were exceptional.

Billings – The guys that installed our floor were awesome! They worked hard to do a great job! Organized, friendly, and motivated.

CMO Bozeman – We were very pleased with the installer, Monty, and his helper. They were helpful and did a nice job on the floor.

Missoula – Great people – love Dave P and the installation was excellent – thank you!!

Missoula – I would like to thank Sue in sales and Dave who did the installation for a job well done.

Missoula – our salesperson, Mike Lockerd was very informative and helpful in seeing that the whole process ran smoothly and as promised.

Missoula – Dave Erickson was more than pleasant and willing to help us. The installer was an excellent installer and we will use him again and will highly recommend him to anyone.

Missoula – Mike Lockerd is a very professional young man and very helpful – I didn’t take bios for the project because we trust Pierce to be the very best.

Billings – Ursula is completely awesome!!

Billings – Robin has been most helpful with repairs and service – thank you.

Billings – only had 1 problem and it was handled promptly by Brenda – thank you.

Billings – Brian Anderson was very helpful!

Billings – Ursula took such good care of us! The carpet looks great!!

Billings – Scott was a pleasure to do business with.

Billings – Ursula was very professional, answering all my questions. Darren was a true craftsman on the installation. We are very pleased.

Billings – We are very happy with the whole experience – have already bought more.

CMO Bozeman – Jason Moreland was extremely helpful through out the entire process of selection, installation, and follow up. Joe was an excellent tile installer and even advised me on a plumbing problem!

CMO Bozeman – Jason was very helpful. Thanks.

CMO Bozeman – I will always use CMO.

CMO Bozeman – Our sales consultant Garnet Morlan, was wonderful to work with! We will be back to do business with Garnet and Carpet Mill Outlet.

Bozeman- Great Job! We sure appreciated Roberta.

Great Falls – Duwayne Osterman went above & beyond when installing our carpet. He is a delightful & talented man!!

CMO Bozeman – Brooke Johnson was excellent in everything he did and said – he went over the call of duty for me.

CMO Bozeman – Garnet has helped us several times over the years & we appreciate her expertise & help.

CMO Bozeman – I was very pleased with the product & service. The installation was very good & whoever installed the vinyl should be knighted! Excellent job!

CMO Bozeman – Thank you for everything! The sale was great and the installation perfect. We enjoyed the whole part.

CMO Bozeman – I liked the salesman – I dealt with and his ability to work with my busy schedule. He was flexible and patient.

Great Falls – Good sales staff and great installer.

Bozeman – Very Good service. Ray was wonderful to work with and very helpful.

Carpet Barn – I will always choose Carpet Barn. Have had very unpleasant experiences with the “others”.

Missoula – Enjoyed working with Dave Prosper and the installers did a great job. Very satisfied.

Missoula – Justin helpful personality and knowledge – Kent did a great job with the installation.

Billings – Happy with my choices – the installers were very pleasant and efficient.

Billings – both Todd Krumm and Don Cook were great to work with.

Billings – everyone on the installation team was very courteous – Brent was nice to work with also.

Billings – It is a pleasure doing business with Pierce.

Billings – Ursula is the best – We used her service 20 years ago and have always valued her expertise. We trust her totally!!!!

Billings – Brian was so kind and helpful.

Billings – Ursula is wonderful to work with!! We are repeat customers with her and highly recommend her & Pierce.

Billings – Brian was wonderful to work with. He was professional, courteous and eager to find solutions to our problems and needs.

Billings - Don Cook is a wonderful salesman. He was very helpful & patient. We will recommend him to our friends!!

Billings – Ursula was great!! A wonderful resource – we are very happy with all of our flooring products. Thanks!!

Billings – Brent Rodriguez was very helpful, knowledgeable and great to work with.

Dear Sir: This letter is concerning a flooring project I requested from your store. My Salesman (lucky for me) was Don Cook. He was so interested and helpful with my concerns, including the measurements at my premise. To top it all off the installers he sent, Jeff, Todd, and “George” were punctual, polite, and very professional! My compliments to all – Job Well done!
A satisfied customer, Marla, Billings.

I emailed you a while ago about a bad experience we had with an installer. You emailed us back and offered to send one of your installer's to fix what we were having a problem with for future considerations of business. At that time I felt that the company I was dealing with needed to get this taken care of. They finally did, but they lost my future business. The wife and I are fixing up a fixer upper and have many projects. We are taking them one a year. We came to your business because of your response to our previous problems. That is why I am writing you now. Brenda Mora was awesome to deal with and the installer Brent who gave up his Saturday to install our new flooring in our family room was the best. Thank you very much for the great experience this year. You definately have very talented people working for you. Take care of them and they will take care of you.
Sincerely,
Jim Cox